Supplied as part of operating system since Windows 7 is a really useful tool for problem solving. Called Problem Step Recorder it will let you record actions taken on your computer and then send those to support teams for investigation. For the XLAutomation support team it let's us see your screen as you experience issues with any of our workbooks. It saves you time in trying to capture screen shots or write long emails describing the problem and how it occurs.


Following the steps below to run Problem Step Recorder and at the end of the recording remember to send the Zip file to the XLAutomation Support Team.

Note there are different instructions provided for Windows 7 and Windows 10


Windows 7 (see below for Windows 10 steps that are slightly different)


Step 1 - Click Windows Start Icon to activate the Search Windows option


Step 2 - Search for "psr", after finding click on "psr" to open the Problem Step Recorder



Step 3 - Start the Recorder



Step 4 - Now perform the steps in the Workbook or other actions to demonstrate and repeat the issue that you are seeking assistance for

Each step that you take will be recorded and stored in a file. In most cases the recording should only be needed for a short time (< 1 min)


Step 5 - Stop the Recorder and Save Details

When you have finished recording the steps that repeat the issue you can click Stop Record, this will present a file save dialog for you to save the recording.



Step 6 - Send details to the XLAutomation Support Team (support@xlautomation.com.au)


Make sure to include all of the following when sending the recorded ZIP file to the XLAutomation Support Team

  • ZIP file you just created using Problem Step Recorder
  • Windows Version of your Computer - Windows 7 or Windows 10
  • Office Version of your Computer - Office 2007, 2010, 2013 or 2016
  • Virus Protection Software on your Computer - If you run Virus Protection Software let us know which one (eg Norton)
  • A copy of the Workbook that you are experiencing issues with


With all this information the support team will then investigate and advise what solutions are available to the issue reported.



Windows 10


Step 1 - Click Windows Start Icon to activate the Search Windows option

 

      



Step 2 - Search for "psr", after finding click on "Steps Recorder" to open the Problem Step Recorder




Step 3 - Start the Recorder



Step 4 - Now perform the steps in the Workbook or other actions to demonstrate and repeat the issue that you are seeking assistance for

Each step that you take will be recorded and stored in a file. In most cases the recording should only be needed for a short time (< 1 min)


Step 5 - Stop the Recorder and Save Details

When you have finished recording the steps that repeat the issue you can click Stop Record, you will then see the following window showing the steps that have been recorded.

Click on Save to save the steps to be sent to the XLAutomation Support team


Step 6 - Send details to the XLAutomation Support Team (support@xlautomation.com.au)


Make sure to include all of the following when sending the recorded ZIP file to the XLAutomation Support Team

  • ZIP file you just created using Problem Step Recorder
  • Windows Version of your Computer - Windows 7 or Windows 10
  • Office Version of your Computer - Office 2007, 2010, 2013 or 2016
  • Virus Protection Software on your Computer - If you run Virus Protection Software let us know which one (eg Norton)
  • A copy of the Workbook that you are experiencing issues with


With all this information the support team will then investigate and advise what solutions are available to the issue reported.