Date Identified: 12th July, 2017

Issue: Some users report intermittent crashing of Share Trade Tracker after upgrade to the latest major release v3.x.x. The issue does not affect all users.


With the help of a Share Trade Tracker customer a resolution has been identified that involves the disabling of a Dropbox feature to then allow Share Trade Tracker to operate as designed.

It appears that the problem results from the Dropbox processing on the Share Trade Tracker file as it is opened.


Affected Versions: 

Share Trade Tracker all versions

The Chartist - Share Trade Tracker all versions


Resolution

The following resolution is available for all users of Share Tracker Tracker where this problem is occurring on your workstation. Access the Dropbox Preferences via the Dropbox icon in the bottom right of most Windows systems and then change the Dropbox Badge to be set to "Never Show". In testing it was found that any of the other settings would result in a crash of Share Trade Tracker "Always Show" or "If others present".





Resolution available from following Versions: 

Share Trade Tracker v2.2.3 and above

The Chartist - Share Trade Tracker v2.2.3 and above


If this resolution does not resolve the issue on your computer then please contact the XLAutomation Support Team. We will endeavour to investigate and provide a specific solution for you. 

Ensure that you provide details of your operating system and the version of Office that you are running when you contact the team.

This solution is provided for XLAutomation customers and has been tested in our development and testing environments. Customers that follow the instructions in this solution do so at their own risk and XLAutomation is not responsible for any unintended impacts that might result.